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Operations Manager

At New Penn, safety and quality service are utmost importance, and we expect our employees to always strive for the next level. The Operations Supervisor has direct responsibility to supervise and coordinate all activities for dockworkers, drivers, and other support personnel.
The Operations Supervisor position is responsible for the safe execution of operational plans and strategies to ensure timely, damage-free, loading/unloading and delivery/pickup of freight.
This position is responsible for managing employee relations which also includes: hiring and/or termination of employees, training, coaching and counseling, and oversight of production and/or processes. This position also requires independent decision making utilizing New Penn procedures and guidelines.
Essential Duties and Responsibilities of an Operations Supervisor:
Manage activities and processes involved with the loading and unloading of trucks
Foster a "safety first" culture throughout the operations to ensure a safe work environment for all personnel and visitors
Observe loading operations to ensure conformance to Company policies and procedures, as well as, Federal Department of Transportation regulations
Responsible for staffing to include: work assignments/rotations, employee training, employee breaks, overtime assignment, and coverage for absent employees
Analyze processes and procedures to produce maximum service with minimal downtime
Responsible to meet terminal safety, productivity, and quality goals
Responsible to ensure all activities meet or exceed Federal and State safety regulations and guidelines
Record and manage data within appropriate timelines
Provide training for new employees and provide on-going coaching for existing staff
Utilize computer skills in a mainframe environment
Provide oral and written communication to all levels of employees within the Company
Work at a high level of confidentiality as needed
Organize and prioritize work
Drive results and continuous improvement in the organization
Perform other duties as assigned
Required Education and Experience:
High School diploma and/or some secondary education (Degree Preferred)
5 - 10 years leadership experience preferred (A combination of education and experience is acceptable)
Strong problem solving and analytical skills
Strong written and verbal communication skills
Practical knowledge of root cause analysis
Proven ability to use Mainframe applications


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