Front Desk Associate
K P HOSPITALITY LLC K P HOSPITALITY LLC Maspeth, NY Maspeth, NY Full-time Full-time $16 - $19 an hour $16 - $19 an hour 17 hours ago 17 hours ago 17 hours ago
Benefits:
Employee discounts Free uniforms Training & development The ability to model Choice's Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Receives and processes incoming guests Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions Keeps current on hotel accommodations, services and local attractions Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction Records resolutions to guest complaints in the notes on reservation Works with other departments as appropriate to arrange for services requested by the guest Stays current with developments in the hotel by reviewing and updating the communication log Prepares end of shift summaries and communications for management and other shifts Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program Makes reservations in accordance with hotel's yield management practices Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards May be responsible for answering and fielding all calls to the hotel, both internal and external Identifies and records special billing instructions and notifies management Obtains appropriate approvals and signatures for guest transactions Follows hotel policy on cash banks Maintains confidentiality of guest information Creates 100% guest satisfaction by providing the CHOICE Hotels experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the CHOICE 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.
Estimated Salary: $20 to $28 per hour based on qualifications.
Benefits:
Employee discounts Free uniforms Training & development The ability to model Choice's Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Receives and processes incoming guests Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions Keeps current on hotel accommodations, services and local attractions Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction Records resolutions to guest complaints in the notes on reservation Works with other departments as appropriate to arrange for services requested by the guest Stays current with developments in the hotel by reviewing and updating the communication log Prepares end of shift summaries and communications for management and other shifts Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program Makes reservations in accordance with hotel's yield management practices Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards May be responsible for answering and fielding all calls to the hotel, both internal and external Identifies and records special billing instructions and notifies management Obtains appropriate approvals and signatures for guest transactions Follows hotel policy on cash banks Maintains confidentiality of guest information Creates 100% guest satisfaction by providing the CHOICE Hotels experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the CHOICE 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.
Estimated Salary: $20 to $28 per hour based on qualifications.
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